In how many countries do you process payrolls?
We currently process payroll in 109 countries, with capabilities in over 139 countries (see our current list). In the countries where we are processing, Celergo is managing calculations, distributions, and compliance for its customers. Celergo is continually adding countries to this list. If you have needs in a country not on this list, please contact us for further detail.
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I have expatriates, can you help me?
Yes, we can! One of Celergo’s specialties is managing expatriate payroll administration including cash delivery to expatriates in the home and host, home and host tax compliance, and consolidation of data for year-end reporting. Celergo has multiple specialists on staff with expatriate payroll expertise to help you set-up and manage your expatriate payroll needs.
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Will you handle the payments for all of my countries including employee, social, and tax payments?
Yes, often we manage all the funding needs for our clients including all employee, social programs and local tax payments. This is accomplished either by providing one payment to Celergo and we handle the currency needs and distribution worldwide or we obtain a power of attorney over a client’s payroll bank account and manage the payments through that account. If a client wishes to distribute the payroll themselves, Celergo will supply the payment details directly to the client for disbursement.
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Do I need a bank account in each country?
No, you do not need a bank account in each country unless it is a local requirement. We can manage all of your funding needs. In the case where a local bank account is required, Celergo can help you set-up an account and then manage the ongoing payments through that account for you, if requested.
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How long does a typical implementation take?
Implementations typically take 6 to 8 weeks for small populations and several months for larger implementations depending on the type of launch. Celergo has experience in managing acquisitions, divestitures, outsourcing, and new country start-ups worldwide.
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Can you integrate with my HR system?
Yes, we can integrate with multiple HR systems, which provide upload data for new hires, terminations, and payroll change data for clients’ populations worldwide.
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Can you integrate with my accounting system?
Yes, we are currently integrated with clients’ accounting systems to provide general ledger detail for each pay cycle. General ledger detail can be set-up for each payroll, entity, country or on a worldwide basis depending on the client’s internal accounting structure.
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Will you work directly with my relocation and tax providers?
At the clients’ requests, we will work directly with their relocation and tax providers to support the management of their expatriate programs. Celergo works closely with a variety of relocation and tax providers today at our client’s request, sometimes with minimal client involvement!
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What types of payroll cycles do you manage?
Although monthly payroll is most common worldwide, Celergo also processes weekly, fort nightly (26 times per year) and semi-monthly (24 times per year). Many countries have additional cycles for vacation and holiday payments, which Celergo accommodates on a payroll by payroll basis.
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What type of clients do you support?
Celergo has clients in a variety of sectors including oil & gas, financial services, education, insurance, real estate, technology and many others. We provide local and expatriate payroll services to these clients in 97 countries.
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My company is regionally based. Can you support my global payroll needs while interfacing directly with my regional teams?
We have service centers in the United States (Chicago), United Kingdom (London) and Singapore. Celergo can support your operations with a Headquarters approach, where all direction is provided from one location, or from a regional/local approach where the changes come from Regional or Local HR directly to one of our service centers.
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Do you manage stock plans and RSUs?
We manage the payroll administration of stock plans and restricted stock units for our clients. Celergo will work directly with our clients’ stock management companies or with their internal equity teams to ensure the appropriate data is processed through payroll for tax compliance and year–end reporting.
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Do you handle full IT integration and transmission?
Clients pass data securely to Celergo utilizing secure FTP options or via Celergo’s document management technologies. During the implementation process, we work with our clients to determine the best approaches to utilize to meet their needs.
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What is the typical background of employees at Celergo?
Celergo is an international payroll consolidator that prides itself hiring and retaining excellent staff. Our employees are college educated, with many having a second and sometimes even a third language. To date Celergo's team communicates with our partners and clients in over 20 languages. Their role is to partner with our clients utilizing a consultative versus clerical approach. They are continuously looking for ways to improve internal processes, technologies, and the overall client experience.
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How do you price your services?
Celergo prices its services based upon which country, the number of pay cycles and the number of employees per pay cycle. Please contact us to obtain a quote.
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Do you provide benefits, HR, and time reporting services?
Each of these services is quite extensive when you extend the scope to include the world. Celergo is primarily an international payroll company. Part of our company's mission is to continually challenge our team to refine our processes to be more efficient, user-friendly, and quality driven in order to better support our clients’ growing international initiatives. Therefore our corporate focus does not include providing benefits, HR or time reporting service at this time. We do have many excellent partners which provide these services and we are integrated with many of them to deliver efficient processing to our clients.
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Is Celergo SAS70 certified?
Yes, Celergo is SAS70 Type II certified. McGladrey & Pullen LLP is the external firm that audits the controls in place at Celergo. It is important for the critical functions of the client service delivery model to be covered as part of the audit. Celergo considers being SAS70 Type II certified a critical requirement to delivering compliant payroll processes.
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The Celergo Difference
Celergo’s core competency is international payroll for locals and expatriates. We are not just a “part” of a larger outsourcing engagement nor are we coupled with specific HR services/technologies. We have excellent expertise in expatriate management, divestitures, acquisitions and new country start-ups. Although Celergo manages payrolls in all the major countries in North America, Europe and Asia, we are uniquely able to manage payrolls in more challenging countries such as those in Latin America, Middle East and Africa. We have a very educated, multilingual staff that brings a consultative versus clerical approach to our implementation and client services organization. We have processing centers in Chicago, London and Singapore that provide full customer services to our clients to meet their needs across multiple time zones. Our goal is to provide our clients with consistent, standardized processing and reporting on a global scale to increase their internal efficiency and expertise. We become an extension of our clients’ internal payroll teams and continually partner with them to bring the best value and practices to their organizations.
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